Thank you for your interest in career opportunities at The Peoples Community Bank. We're an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, veteran status, or any other characteristic protected by law.
As a locally-owned community bank, we’ve made getting to know our customers and serving them well our first priority. We’ve built our reputation on trust, reliability, privacy, and professionalism. As an employee of the bank, you’ll be an important part of delivering on that brand promise.
We offer an excellent compensation package including:
Competitive wages- group health, dental, life & disability insurance
- Flexible Spending Account
- 401K Profit Sharing Plan
- Paid vacation, holidays, sick leave
Contact Elly Schram in Human Resources at 608-588-0475 or email at eschram@thepcb.bank for information on current openings. You may also stop at any of our six locations to complete an employment application.
Here is the application to print, complete and return to any branch location:
Voluntary Self-Identification of Disability
Current Openings
We currently have an opening for a CSR who will also have Call Center duties.
Location: Mazomanie
SUMMARY
Performs customer services. Responsible for the development of new business relationships and maintaining existing relationships. Answers questions on all services the financial institution provides, and recognizes selling and referral opportunities.
ESSENTIAL DUTIES- CUSTOMER SERVICE REPRESENTATIVE
- Proactively prospect for new business.
- Actively refers loan, trust, insurance, and brokerage services to appropriate financial institution specialists.
- Assists supervisor in establishing objectives and plans for location.
- Participates in sales, service and product training meetings.
- Represents the financial institution in community affairs and civic organizations.
- Processes deposits, withdrawals, transfers and loan payments.
- Sells cashier’s checks and money orders.
- Cross sells banking products and services.
- Assists customers with account maintenance.
- Assists customers in the safe deposit box area to access a box.
- Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.
- Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances.
- Promotes and explains other financial institution services such as consumer and mortgage loans, IRAs, certificates of deposit, safe deposit/leased boxes, and money orders.
- Receives mortgage, consumer loan and other payments and ensures the payments match balances due.
- Generates customer receipts.
- Places holds on accounts for uncollected funds.
- Counts, checks and packages coin and currency.
- Is responsible for checking night depository bags and recording proper information on the financial institution’s forms.
ESSENTIAL DUTIES- CALL CENTER SPECIALIST
- Receives and fields incoming customer services calls
- Researches and resolves customer inquiries.
- Assists customers with electronic banking accounts.
- Processes requests and notifies customers of approval or denial via telephone.
- Processes transactions received via mail.
- Assists CSRs and Personal Bankers as needed in providing customer service.
- Provides customer service assistance with routine account maintenance activities and open deposit accounts as necessary.
- Provides follow-up to ensure sales and customer satisfaction.
- Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the bank.
- Possess knowledge of different deposit and loan products, overdraft procedures, lending and underwriting procedures, different titling issues, and ATM/debit card procedures. Also should have knowledge of varying rates, fees, regulatory information and funds availability policies.
HOURS: 37- 40 hours per week. Monday through Thursday 8:00am-5:00pm, Fridays 8:00am-5:30pm. Every other Saturday 9am-12:00pm.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
OTHER JOB REQUIREMENTS:
Regular and predictable attendance.
Ability to travel to other branch offices as needed.
Communicate effectively in writing and verbally with individuals from all levels of the organization.
Effective analytical and problem solving skills.
CONFIDENTIALITY: Treats all information regarding the bank, its customers and employees with complete confidentiality according to all applicable federal and state regulations and generally accepted business practices.
EDUCATION and/or EXPERIENCE High school diploma or equivalent and minimum three years of banking experience. Experience in branch sales or retail sales preferred. Strong verbal and written communication skills and organizational skills.
LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence Ability to effectively present information one-on-one and in small group situations to customers and other employees of the organization
COMPUTER SKILLS: Ability to use current off the shelf information systems for common office functions and ability to use the functional business systems as needed for this position.
MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, percentages. Ability to apply concepts of basic algebra and geometry.
REASONING Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in narrative, mathematical or diagram form and work with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS: Valid Wisconsin drivers license
