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Newsletter 2nd Quarter 2020

Inside This Issue:

In Times of Crisis We Work Together

The coronavirus pandemic is changing the way that we live, work and how we serve you. At the beginning of March our internal pandemic task force put plans in place to ensure that we continue to provide the level of customer service you expect while also prioritizing the health and safety of our employees. We’ve relocated much of our staff to work from home. Those that remain in our offices are keeping a safe distance and we’ve shuffled around various employees within each department to avoid an entire department becoming ill. While much has changed in the where and how we serve you, we are determined to continue delivering on our promise of Simply Good Banking.

We know that our communities are not immune to the personal and financial challenges caused by COVID-19. Many are facing unanticipated financial hardships. We’re here to stand with our customers through these trying times just as we’ve done for more than 125 years.

With information changing at such a rapid pace we encourage you to regularly visit our COVID-19 Response page on our website for the latest information on how we can help. We will work with you to put together a plan to get you through this trying time, whether it be through loan forbearance, skip-a-payment for credit card customers, or assistance with the Paycheck Protection Program for business customers.  If you find yourself in a challenging financial position don’t hesitate to reach out.

These are most certainly unusual times in our country’s history but we are committed to seeing them through as we have in the past. In times of crisis we work together. Stay safe!

Your Money is Safe, Sound, & Easily Accessible

COVID-19 is causing many concerns with consumers, but access to your money shouldn’t be one of them. Here are the top five things you need to know about your money.

1. You have continued access to your funds and bank services.

Banks are considered an essential service which means you continue to have access to your funds through in-person services and self-service tools, such as mobile or online banking.

2. Your money is safe, secure, and insured.

FDIC deposit insurance currently covers up to $250,000 per depositor, per insured bank, for each account ownership category and ensures the security of consumers’ funds. No consumer has ever lost a single penny in the history of this insurance fund.

3. Our bank is prepared.

Banks are prepared for situations like a pandemic, with tested and proven business continuity plans and procedures. 

4. We are looking out for you, your family, and your business.

We are proactively working with customers, offering assistance in the form of loan payment deferral programs, credit card payment relief, suspension of foreclosure and repossession programs, and more. We are also helping our customers apply for grants offered at the state and federal level as well.

5. We are listening and ready to act.

You should contact us to talk about how COVID-19 is affecting you, and how we can help.

Utilize Online & Mobile Banking

During these unprecedented times we want you to know that we’re here to make taking care of your banking business easy. Our drive-ups remain open, however, we encourage all customers to utilize online and mobile banking services when possible. You can easily deposit checks, transfer funds, schedule bill payments and much more right from your phone, tablet, or laptop. If you aren’t signed up for online banking, visit us at, click “Log In” in the upper right-hand corner, select “New User” and complete the form. 

Nancy Maxwell Stepping Back

After more than 25 years at the bank Nancy Maxwell, former Chief Operating Officer, is scaling back her workload as part of her phased-in retirement plan.   Nancy will continue to manage our human resources department for the remainder of the year on an abbreviated schedule which will allow her time to pursue other interests. Nancy has been a critical component of our growth as an organization over the last two-plus decades. Her attention to detail, focus on the customer, and self-less work ethic have helped establish our Simply Good Banking culture. We are happy that Nancy is continuing on with us, albeit on a more limited basis!

Quinn Christenson & Megan Jones Promoted

Quinn Christenson has been promoted to Senior Vice President of Operations. Over the past few years Quinn has worked closely with Nancy Maxwell, learning the duties of operations, to ensure a smooth transition. In his new role, Quinn manages all bank operations including: data processing, IT, personal bankers and our call center along with various other operations functions. 

Taking Quinn’s place, Megan Jones was promoted to Assistant Vice President of IT. She’s now shouldering much of the responsibility for the technology workload of the bank and doing a great job during stressful times. 

Congratulations to Quinn and Megan on well-deserved promotions!

Uptick in Fraud During Crisis

Bad actors are always out there to take advantage of a crisis. It is especially important during these coming months that we exercise extreme caution as it relates to fraud. Neither the IRS, the U.S. Treasury nor your bank will call or email you to get your account information in order to mail you a check or direct deposit funds to your account. Never give out any personal information unless you initiated the conversation. If you have questions, contact us directly at 800-795-2151.